DESCRIPTION:
banking ombudsman press meet trivandrum August 12 2015
Follow up with BOS scheme 2006 available at www.rbi.org.in
Anyone having complaints relating to banking deficiencies of service must first approach their respective banks with written complaints and wait for a month. Thereafter if the complaints are not resolved or bank response is not satisfactory, they may, anytime within a year thereafter lodge their complaints with the Office of the Banking Ombudsman, Reserve Bank of India, Trivandrum, Kerala. They may make telephonic inquiries regarding their complaints to 0471-2335332. We try to resolve cases within a month, except perhaps in exceptional cases. OBO is not an investigative body. it is an alternate quasi-judicial redressal mechanism to attempt to resolve banking deficiency complaints basically of the common banking customer.
Also see
https://www.rbi.org.in/Scripts/FAQView.aspx?Id=24
and
https://www.rbi.org.in/FinancialEducation/Home.aspx