Scalper bots are big, ugly and unfair. So we built a massive robot to protect fans from the thousands of scalper bots trying to scoop up tickets.
The process is simple. Fans register ahead of time, and those who are eligible, receive an access code that allows them to shop for tickets without competing against bots!
Ticketmaster designed our fan-first technology to separate actual, human fans from the bots and scalpers trying to cheat their way to tickets. Our system aims to prevent these big and bad bots from buying up all of the tickets – just to resell them at extremely high prices. With our unique fan-first technology, every registrant is reviewed to make sure they are real fans who are interested in attending the show.
Please note: Registering does not always guarantee you will be eligible, receive an access code or have the ability to purchase tickets.
We want to help as many of you as possible to see Taylor Swift. Here are some tips to help answer any questions for the Venue Presale.
Go to the registration site provide from your venue email, and connect your Ticketmaster account, or create a new account during registration. When registering from a shared device, it’s important you register with your personal Ticketmaster account. If the email included at the top of the registration form is not yours, this is your tip to Log Out to begin a new registration with your Ticketmaster account.
Yes. Don’t worry, if you are unable to shop for and purchase tickets during the Venue Presale, the General Public Onsale will begin on Wednesday, December 13 at 10AM venue local time. Access codes are not required to shop for tickets during the Public Onsale.
Registration closes on Tuesday, December 5 at 10AM PT/1PM ET.
Yes, if registering from outside of the U.S. please include the country code with your telephone number.
We know you’re excited, but please don’t register more than once unless specified.
You have successfully registered for the event. However, please note this does not mean you are guaranteed to receive an access code. Also, due to demand receiving a code does not guarantee you will be able to purchase the exact tickets you want.
With our technology keeping the big bots out, you have a better opportunity. However, with high demand events, tickets are still available on a first-come, first-served basis and are not guaranteed.
Please visit Taylor Swift’s official site at https://www.taylorswift.com for more information.
No. The tickets will be in the Ticketmaster account holder’s name and account. As a reminder, receiving a code does not guarantee a ticket purchase.
It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase.
2a. Ticketmaster Purchases: Sign-in to your Ticketmaster Account or App in advance. Know your Ticketmaster password, or reset your password in advance. For a faster checkout, make sure you have a valid credit card with updated billing information in your account.
2b. Non-Ticketmaster Purchases: Not all events are sold on Ticketmaster. While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged.
When the Presale Begins at 10AM venue local time…
3. Click the link you were sent at the appropriate time
Pro Tip: For the best purchase experience, please use your desktop/laptop or your mobile web (Safari/Chrome) not your Ticketmaster mobile app.
If eligible, you will receive a code via text message prior to the presale. Please note, tickets are available on a first-come, first-served basis.
The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique access code. Keep your phone handy – you’ll receive text messages 2-4 hours before the Presale.
You may have maxed out your ticket limit. Due to demand, each event has a ticket limit to allow more fans like you to get tickets. Additionally, should you receive an error, double-check you entered the code exactly as it appears in the text (case sensitive) you receive or that you are signed in using the account you registered with.
For the tour, there may be high demand and a limited amount tickets for the Venue Presale. Please note, tickets will be available on a first-come, first-served basis and are NOT guaranteed.
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